Warranty Policy

At IllusionClub, we design our products to support private, confident, and reliable personal wellness. We stand behind the quality of IllusionClub-branded devices purchased directly from illusionclub.co or from an authorized IllusionClub sales channel.

This Warranty Policy explains what is covered, what is not covered, and how to request warranty support.

1. Warranty Coverage

Unless stated otherwise on the product page, eligible IllusionClub-branded electronic devices are covered by a limited warranty for [12 month] from the date your order is delivered.

This limited warranty covers defects in materials or workmanship under normal personal use, including:

· Motor or vibration system failure caused by a manufacturing defect.

· Charging system or battery defects not caused by misuse or improper charging.

· Button, control, or remote-control failure caused by a manufacturing defect.

· Material separation, abnormal cracking, or structural defects not caused by improper care, misuse, or accidental damage.

2. What Is Not Covered

This limited warranty does not cover:

· Normal wear and tear, cosmetic scratches, color changes, or minor marks from use.

· Damage caused by misuse, neglect, improper cleaning, improper storage, or use outside the product instructions.

· Water damage caused by submersion, improper charging after exposure to water, or use beyond the product's stated water-resistance rating.

· Damage caused by unauthorized repairs, modification, disassembly, or use with incompatible chargers, cables, or accessories.

· Loss, theft, delivery issues, customs delays, or incorrect shipping addresses provided by the customer.

· Consumable or hygiene accessories, including sleeves, lubricants, wipes, cleaning liquids, storage bags, and similar accessories, unless defective upon arrival.

· Products purchased from unauthorized resellers, second-hand sellers, marketplaces, or individuals, unless the listing clearly states that it is an authorized IllusionClub sales channel.

3. Hygiene and Product Safety

Because our products are intimate personal care products, we follow strict hygiene and safety standards. Opened or used products generally cannot be returned for buyer's remorse, dislike, size preference, or change of mind. However, eligible defective products may still qualify for warranty support after review by our support team.

4. Warranty Solutions

If your claim is approved, IllusionClub may, at its discretion, offer one of the following solutions:

· Replacement of the same product or a comparable product if the original item is unavailable.

· Replacement of the defective part or accessory when applicable.

· Store credit or another solution approved by our support team.

Warranty coverage does not extend the original warranty period unless required by applicable law.

5. How to Submit a Warranty Claim

To request warranty support, contact us at support@illusionclub.co with the subject line 'Warranty Claim - [Order Number]'. Please include:

· Your order number and the email address used at checkout.

· A clear description of the issue.

· Photos or a short video showing the issue.

· A photo of the product label, SKU, or batch number if available.

· Your current shipping address if a replacement may be needed.

We may ask for additional information to verify the issue. Please do not send any product back until our support team provides return instructions. Unauthorized returns may be refused.

6. Shipping Costs for Warranty Claims

For items confirmed as defective on arrival or defective shortly after delivery, IllusionClub may cover reasonable replacement shipping costs where applicable. For claims submitted later in the warranty period, shipping responsibilities may vary by location, product, and claim type. Our support team will confirm the available solution before any shipment is arranged.

7. Local Consumer Rights

This limited warranty gives you specific protections from IllusionClub. It does not replace or limit any mandatory consumer rights that may apply in your country or region.

8. Contact

For warranty support, contact us at support@illusionclub.co. We aim to respond within 1-3 business days.