Privacy Policy

This Privacy Policy explains how Illusion Club ("Illusion Club," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit illusionclub.co, make a purchase, contact customer support, subscribe to marketing, or otherwise interact with our store.

We understand that privacy is especially important for intimate wellness purchases. We design our checkout, packaging communications, and support process to be discreet while still collecting the information needed to operate our store and fulfill your order.

1. Personal Information We Collect

Information you provide to us

· Contact information, such as name, email address, phone number, billing address, and shipping address.

· Order information, such as products purchased, order number, delivery preferences, returns, refunds, and customer service history.

· Account information, if you create an account, such as login credentials and saved preferences.

· Communications, such as messages submitted through forms, email, chat, reviews, surveys, or customer support requests.

· Marketing preferences, such as email/SMS consent, unsubscribe choices, and promotional interactions.

Information collected automatically

· Device and browser information, such as IP address, browser type, device type, operating system, time zone, language, and referral URL.

· Site activity, such as pages viewed, products viewed, search terms, cart activity, checkout activity, clicks, and session behavior.

· Cookie and tracking information, such as cookies, pixels, tags, local storage, analytics identifiers, and advertising identifiers.

Payment information

Payments are processed by our payment providers. We do not store full credit card numbers on our servers. Payment providers may collect and process payment details according to their own policies and security requirements.

2. How We Use Personal Information

We use personal information to:

· Process orders, payments, refunds, exchanges, and chargebacks.

· Fulfill, ship, track, and deliver orders, including discreet delivery communications.

· Provide customer support and respond to questions, returns, warranty claims, or complaints.

· Maintain account security, prevent fraud, and protect our store and customers.

· Personalize the shopping experience and improve our website, products, and services.

· Send transactional messages such as order confirmations, shipping updates, account alerts, and policy updates.

· Send marketing messages if you opt in, and allow you to unsubscribe at any time.

· Measure advertising performance and improve our marketing campaigns.

· Comply with legal, tax, accounting, regulatory, and enforcement obligations.

3. Cookies, Analytics, and Advertising

We use cookies and similar technologies to make the site work, remember preferences, analyze site performance, improve products, and measure advertising. Some cookies are necessary for checkout and security. Others help us understand how customers use the site or help us show relevant advertising.

You can control cookies through your browser settings. If you block certain cookies, some store features may not function properly.

4. How We Share Personal Information

We may share personal information with trusted service providers and partners only as needed for business operations, including:

· Shopify and other ecommerce platform service providers.

· Payment processors, fraud prevention providers, and financial institutions.

· Shipping carriers, fulfillment warehouses, logistics partners, and return service providers.

· Email, SMS, customer support, review, loyalty, and marketing service providers.

· Analytics and advertising partners, including platforms used to measure campaign performance.

· Professional advisors, such as accountants, lawyers, auditors, and insurers.

· Government, law enforcement, regulators, courts, or other parties when required by law or to protect rights and safety.

· Successors in the event of a merger, acquisition, financing, reorganization, or sale of assets.

We do not sell customer order information as a standalone product. Where privacy laws define certain advertising or analytics sharing as a "sale" or "sharing," you may have the right to opt out as described below.

5. Discreet Purchase Privacy

We take practical steps to keep orders discreet. Order packages are shipped in plain outside packaging when possible. Shipping labels generally do not describe the product contents. However, carriers, customs authorities, payment processors, and legal requirements may require certain information for delivery, payment, tax, or import purposes.

6. International Transfers

We may process and store personal information in countries other than where you live. Those countries may have privacy laws different from your local laws. When required, we use appropriate safeguards for international transfers.

7. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including order fulfillment, support, fraud prevention, accounting, tax, legal compliance, dispute resolution, and business records. When personal information is no longer needed, we will delete, anonymize, or securely retain it as permitted by law.

8. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No website, storage system, or transmission method is completely secure. Please keep your account credentials confidential and contact us immediately if you believe your account or order information has been compromised.

9. Your Privacy Rights

Depending on where you live, you may have the right to request access to, correction of, deletion of, portability of, or restriction of your personal information. You may also have the right to object to certain processing or to opt out of targeted advertising, sale, or sharing as defined by applicable law.

To make a privacy request, contact us at support@illusionclub.co with the subject line "Privacy Request." We may need to verify your identity before responding. You may also unsubscribe from marketing emails by clicking the unsubscribe link in any marketing email.

10. EEA, UK, and Similar Privacy Rights

If you are located in the European Economic Area, the United Kingdom, or a jurisdiction with similar privacy laws, our legal bases for processing may include performance of a contract, legitimate interests, consent, and legal obligations. You may have additional rights under applicable law, including the right to lodge a complaint with your local data protection authority.

11. California and U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights to know, access, correct, delete, opt out of certain data sharing or targeted advertising, and appeal certain decisions. To exercise these rights, contact us at support@illusionclub.co. We will not discriminate against you for exercising your privacy rights.

12. Children and Age Restrictions

Our store is intended for adults only. We do not knowingly collect personal information from anyone under 18 years old or under the legal age required in their location to purchase or view our products. If you believe a minor has provided personal information to us, please contact us so we can take appropriate steps.

13. Third-Party Links

Our site may contain links to third-party websites, apps, payment providers, or social media platforms. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before providing information to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date. If changes are material, we may provide additional notice where required by law.

15. Contact

For privacy questions or requests, contact us at support@illusionclub.co.