Shipping Policy

This Shipping Policy explains how Illusion Club ships orders placed on illusionclub.co. Delivery times are estimates and may vary based on product availability, destination, carrier performance, customs, holidays, weather, and other factors outside our control.

1. Discreet Packaging

We understand the importance of privacy. Orders are shipped in plain outside packaging whenever possible. The outside package is designed not to display product names or obvious product descriptions. Shipping labels may show sender, carrier, customs, or legally required information.

2. Order Processing Time

Most orders are processed within 1-3 business days after payment is confirmed. Orders placed during weekends, public holidays, promotional events, or high-volume periods may require additional processing time. If an item is on preorder or temporarily out of stock, the product page or our support team may provide a different processing estimate.

3. Estimated Delivery Times

Estimated delivery times begin after the order is processed and handed to the carrier. The table below is a general guide. Actual delivery times may be shorter or longer.

If your destination is not available at checkout, we may not currently ship to that location.

4. Shipping Costs

Shipping costs, if any, are shown at checkout before payment. Free shipping offers may apply only to certain destinations, order values, products, or promotional periods. Expedited shipping, shipping protection, taxes, duties, and customs fees may not be included in free shipping promotions unless specifically stated.

5. Tracking

When your order ships, we will send a shipping confirmation email with tracking information if tracking is available. Tracking may take 24-72 hours to update after the carrier receives the package. Please monitor tracking updates and contact the carrier promptly if delivery requires pickup, appointment, signature, or additional information.

6. Address Accuracy

Please double-check your shipping address, apartment number, postal code, phone number, and email before placing an order. We are not responsible for delays, failed delivery, return-to-sender fees, or lost packages caused by incorrect or incomplete addresses provided by the customer. If you notice an address error, contact us immediately. We cannot guarantee changes after an order enters fulfillment.

7. Customs, Duties, Taxes, and Import Rules

International orders may be subject to customs inspection, import duties, taxes, brokerage fees, or other charges imposed by the destination country. These charges are the customer's responsibility unless clearly stated otherwise at checkout. You are responsible for ensuring that the products can be legally imported, purchased, and used in your location.

8. Shipping Restrictions

We reserve the right to refuse, cancel, or modify orders that cannot be shipped due to legal restrictions, carrier limitations, payment risk, address issues, sanctions, customs restrictions, age restrictions, or product availability. If we cannot fulfill an order, we will contact you or issue a refund where appropriate.

9. Delays

Delivery may be delayed by holidays, weather, customs, carrier disruption, incorrect addresses, remote locations, payment review, inventory issues, or other events outside our control. We will do our best to assist, but we cannot guarantee delivery on a specific date unless expressly stated.

10. Lost, Stolen, or Delivered Packages

If tracking has not updated for an unusual period, contact us and we will help review the shipment. If tracking shows delivered but you cannot locate the package, please check with household members, neighbors, building management, mail rooms, parcel lockers, and the carrier. We are not responsible for theft or loss after confirmed delivery, but we may assist with carrier claims where possible.

11. Returned-to-Sender Packages

Packages may be returned to sender because of incorrect addresses, failed delivery attempts, refusal, customs issues, non-payment of duties, or failure to pick up the package. If a package is returned to us, we may offer reshipment after the customer pays applicable reshipping fees. If a refund is approved, original shipping costs and carrier fees may be deducted where permitted by law.

12. Split Shipments

Items in the same order may ship separately due to inventory location, product size, warehouse availability, or carrier requirements. You may receive multiple tracking numbers for one order.

13. Preorders and Backorders

If a product is marked as preorder, backorder, or made-to-order, the estimated dispatch time will be shown on the product page or provided by customer support. If an order includes both in-stock and preorder items, we may ship them together or separately depending on availability.

14. Contact

For shipping questions, contact support@illusionclub.co with your order number and shipping address.