Terms of Service

These Terms of Service ("Terms") govern your access to and use of illusionclub.co and any purchase from Illusion Club ("Illusion Club," "we," "us," or "our"). By visiting our website, creating an account, placing an order, or using our services, you agree to these Terms. If you do not agree, please do not use the website or purchase from us.

1. Adult-Only Store

Our products are intended only for adults. By accessing our website or placing an order, you confirm that you are at least 18 years old and of legal age in your jurisdiction to view, purchase, and use the products offered on our site. You also agree that you will not allow minors to access our products or website content.

2. Eligibility and Legal Compliance

You are responsible for knowing and following the laws that apply to you, including laws related to adult products, import restrictions, customs, taxes, age verification, and possession or use of the products. We reserve the right to refuse or cancel orders where we believe fulfillment would violate laws, regulations, payment rules, carrier restrictions, or our policies.

3. Online Store Terms

You agree not to use our products or services for any unlawful, harmful, abusive, fraudulent, or unauthorized purpose. You must not transmit viruses, malware, or destructive code. You must not attempt to interfere with the security or operation of our website.

4. Account and Customer Information

You agree to provide accurate, complete, and current information for your account, billing, shipping, and purchases. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. We may refuse service, close accounts, or cancel orders if information appears inaccurate, fraudulent, or unauthorized.

5. Products, Descriptions, and Availability

We try to display product information, images, colors, specifications, prices, and availability accurately. However, minor differences may occur due to screen settings, photography, manufacturing updates, or manual measurement. We may update, discontinue, limit, or modify products at any time without notice. Product availability is not guaranteed until your order is accepted and fulfilled.

6. Health, Safety, and Product Use

Our products are personal wellness and intimate care products. They are not medical devices unless expressly stated. Product information is for general informational purposes only and is not medical advice. If you have a medical condition, pain, irritation, injury, implanted device, allergy, or other health concern, consult a qualified professional before use.

Use products only as instructed. Stop using a product immediately if discomfort, pain, irritation, overheating, swelling, allergic reaction, or malfunction occurs. Keep products clean, dry, charged according to instructions, and away from children and pets. Do not use any electronic product while charging unless the manual specifically states that this is safe.

7. Prices, Promotions, and Taxes

Prices are listed in the currency shown at checkout and may change without notice. Promotions, discount codes, bundles, gifts, and free shipping offers may be limited by time, region, product, order value, or availability. Taxes, duties, import fees, and customs charges may apply and are the customer's responsibility unless otherwise stated at checkout.

8. Orders and Payment

Submitting an order is an offer to purchase. We may accept, reject, cancel, or limit an order for reasons including product unavailability, suspected fraud, payment issues, pricing errors, address issues, legal restrictions, or policy violations. You authorize us and our payment providers to charge the payment method you provide for the order total and applicable fees.

9. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy. Delivery dates are estimates and not guaranteed unless expressly stated. Risk of loss may pass to you when the order is delivered to the address provided or according to applicable law. Please verify your shipping address carefully before checkout.

10. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, cancellations, defective items, and hygiene restrictions are governed by our Return & Refund Policy. Due to the intimate nature of our products, opened or used items are generally not returnable unless defective or otherwise required by law.

11. Reviews, Comments, and User Content

If you submit reviews, photos, comments, feedback, ideas, or other content, you grant us a non-exclusive, worldwide, royalty-free right to use, reproduce, edit, publish, translate, and display that content for store, marketing, support, and operational purposes. You must not submit content that is unlawful, misleading, infringing, abusive, explicit beyond our content standards, or violates another person's privacy.

12. Intellectual Property

All website content, including text, images, logos, designs, product names, graphics, videos, software, and layout, is owned by or licensed to Illusion Club and protected by intellectual property laws. You may not copy, reproduce, distribute, modify, sell, or exploit our content without written permission.

13. Third-Party Tools, Links, and Services

Our store may use third-party services such as Shopify, payment providers, shipping carriers, analytics platforms, advertising platforms, review tools, chat tools, and social media integrations. We are not responsible for third-party websites or services, and your use of them may be subject to their own terms and policies.

14. Prohibited Uses

You may not use the website or services to:

· Violate any law, regulation, or third-party right.

· Purchase products for minors or provide products to minors.

· Submit false, misleading, fraudulent, or unauthorized information.

· Interfere with website security, payment systems, or store operations.

· Upload malicious code, spam, or content that infringes another party's rights.

· Scrape, copy, reverse engineer, or commercially exploit our website without permission.

· Harass, abuse, threaten, defame, discriminate, or violate privacy rights.

15. Disclaimer of Warranties

Except as expressly stated by us or required by applicable law, the website, services, and products are provided "as is" and "as available." We do not guarantee that the website will be uninterrupted, error-free, secure, or free from harmful components. Product warranties, if any, are limited to the written warranty terms provided with the product or on the product page.

16. Limitation of Liability

To the maximum extent permitted by law, Illusion Club and its officers, directors, employees, contractors, suppliers, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages, including lost profits, lost data, loss of goodwill, or personal inconvenience arising from your use of the website, products, or services. Nothing in these Terms limits liability that cannot be limited under applicable law.

17. Indemnification

You agree to indemnify and hold harmless Illusion Club and its affiliates, suppliers, service providers, employees, and agents from claims, damages, losses, liabilities, costs, or expenses arising from your breach of these Terms, misuse of products, violation of law, or infringement of third-party rights.

18. Severability

If any part of these Terms is found unlawful, void, or unenforceable, that part will be enforced to the maximum extent permitted and the remaining provisions will remain in effect.

19. Governing Law

Upon completion of purchase, your billing page and/or credit card statement will show billing information including "illusionclub.co" and country codes such as "HK", "US". All purchases are processed by entities in the respective countries indicated by the country code in the billing information and shall be governed by the local laws of such countries.

20. Changes to These Terms

We may update these Terms from time to time. The updated Terms will be posted on this page with a new "Last updated" date. Your continued use of the website after changes are posted means you accept the updated Terms.

21. Contact

Questions about these Terms should be sent to support@illusionclub.co.