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Questions about a product or an order? Our support team is here to help.
How can we help?
FAQs
How discreet is my delivery?
Orders are shipped in plain outer packaging whenever possible. Shipping labels generally do not describe the contents, although carriers, customs authorities, and legal requirements may require delivery or import information.
Privacy policy ↗Where do you ship, and how long does delivery take?
Available destinations and shipping charges are shown at checkout. Delivery estimates vary by destination, and customs or carrier delays may add time. Our shipping policy explains the current estimates, tracking, and delivery conditions.
Shipping policy ↗Can I return my order?
You may request a return within 30 days of delivery if the item meets our return policy. Eligible items must be unused, unopened, and in their original sealed packaging. Opened or used intimate products generally cannot be returned unless defective, damaged on arrival, or incorrectly shipped. Contact support before sending anything back.
Returns & refunds ↗What should I do if my device has a problem?
Email support@illusionclub.co with your order number, a description of the issue, and supporting photos or a short video. Our team will review the issue and explain the available next steps. Please wait for instructions before returning a product. See the warranty policy for eligibility and exclusions.
Warranty policy ↗How do I choose and care for a product?
Compare the features and care information on each product page, read our guides, and follow the instructions supplied with your device. Contact our team if you need help understanding a particular product.
All guides ↗Let’s talk.
For help with an existing order, include your order number and a short description so we can assist you faster.