Shipping policy

Thank you for your visit and patronage of [illusionclub]. We are committed to providing you with the best shopping experience, including fast and reliable delivery services.

1. Order Processing Time

All orders are usually processed and shipped within [e.g. 1-3] working days (excluding weekends and holidays).
If you place an order during non working hours (such as weekends or statutory holidays), the order will be postponed to the next working day for processing.
In case of peak order volume or uncontrollable factors (such as severe weather, supplier delays, etc.), the order processing time may be extended. At that time, we will notify you promptly on the website bulletin board or via email.  

2. Shipping Areas
We provide global delivery services. At present, the countries and regions we can deliver to include:
[United States].
If your shipping address is not in the above area, please contact our customer service team before placing an order to confirm if delivery is possible.  

3. Shipping Options&Costs
We offer multiple delivery methods, and the shipping cost is determined based on the method you choose, order weight, and destination. The specific fees will be automatically calculated on the checkout page.  
Attention: The estimated delivery time is for reference only and may be extended due to customs inspections, carrier delays, or other uncontrollable factors.  

4. Order Tracking
After the order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to check the status of your order on the official website of the carrier (such as [carrier name, e.g. SF Express, UPS, FedEx, DHL]) or on the general logistics query platform.  

5. Customs, Duties and Taxes
International orders may incur import tariffs, taxes, or customs fees.
These fees are collected by the local customs of the destination country/region and need to be borne by the customer themselves.
We cannot control these costs, nor can we predict the specific amount. We suggest that you consult the local customs before placing an order to understand the relevant policies.  

6. Lost, Damaged, or Delayed Packages
If the package you receive is damaged, please take a photo as evidence when signing for it and contact our customer service immediately.
If your package has not been delivered within the expected time, please contact us promptly. We will assist you in communicating and investigating with the logistics carrier.  

7. Returns and Exchanges
For return and exchange policies, please refer to our separate [link to your return policy page, e.g. return policy] page.

8. Contact Us
If you have any questions about logistics policies, please contact us through the following methods:
Email:[ qiaranguoji1234@gmail.com ]
Working hours: [e.g. Monday to Friday, 9:00 AM -6:00 PM (GMT+8)]